pori9's Privacy Policy
Your personal information is completely safe with us — we protect your privacy using SSL encryption and strict data security measures.
Introduction & Scope
pori9 ("we", "us", or "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website, create an account, or use any of our services, why we collect it, and how we use and protect that information.
By using our services, you are considered to have agreed to this Policy. If you have any questions or concerns, please contact us at [email protected].
This Policy may be updated from time to time. We will notify you of any significant changes through the appropriate channels. The latest version will always be available on our website.
What Information We Collect
pori9 only collects information that is necessary to provide our services. We generally collect the following types of information:
Identity Information
Information you provide when registering an account:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
Financial Information
Information required to process transactions:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
Usage Information
Information collected automatically when you use our platform:
- IP address and browser information
- Device type and operating system
- Gaming activity logs and betting history
- Session duration and page visit information
- Information collected through cookies and similar tracking technologies
Communication Information
When you contact our customer support team — via live chat or email — a record of that conversation is kept with us. This helps us improve service quality and resolve disputes.
How We Use Your Information
pori9 uses your information only for specific and legitimate purposes. The main purposes are described in detail below:
| Purpose | Description |
|---|---|
| Account Management | For registration, login, account verification, and password recovery. |
| Transaction Processing | To ensure deposits, withdrawals, and bonus distributions are completed. |
| Identity Verification (KYC) | To confirm account ownership and prevent fraud. |
| Customer Support | For resolving issues, handling complaints, and providing assistance. |
| Responsible Gaming | To identify problematic gaming patterns and help set necessary limits. |
| Security & Compliance | To prevent fraud and money laundering and ensure platform security. |
| Service Improvement | To analyze user experience and further improve the platform. |
Sharing Information with Third Parties
pori9 does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Transaction information is shared with bKash, Nagad, Rocket, and banking services as necessary to process deposits and withdrawals. These payment partners have their own privacy policies.
Technology Service Providers
We work with certain technology partners to operate the platform securely. These organizations process information only according to our instructions and are bound by strict confidentiality agreements.
Legal Obligations
We may be required to provide information in response to a court order, legal process, or a lawful request from a government authority. In such cases, we provide only the minimum information necessary.
Fraud Prevention
Information may be shared with relevant authorities or security services to prevent fraud, money laundering, or other illegal activities.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies. These are used to improve your browsing experience, maintain login sessions, and analyze site performance.
Essential Cookies
These cookies are necessary for the basic functionality of the website — such as maintaining login sessions, verifying security, and remembering your preferences. Without them, the site will not work properly.
Analytical Cookies
These cookies help us understand how users interact with the site. This information is collected in fully anonymous form and is used only to improve our services.
You can manage cookies by changing your browser settings. However, disabling certain essential cookies may limit some functionality of the site.
Data Security Measures
pori9 maintains industry-standard technical and organizational measures to protect your information. The key components of our security infrastructure are:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption.
Encrypted Storage
Sensitive information is stored in encrypted databases.
Regular Audits
System security is regularly reviewed and tested.
Access Controls
Only authorized personnel have access to the information they need.
While we are committed to ensuring the highest level of security, no data transmission over the internet is completely risk-free. We therefore ask you to use a strong password and not to share your login details with anyone.
Data Retention Period
pori9 retains your information only for as long as it is necessary or legally required. The key principles governing retention are:
Active Account Data
All relevant information is retained for as long as your account is active. This information is used to provide services, manage transactions, and support customers.
Retention After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a defined period due to legal and regulatory obligations. This includes transaction records, identity verification documents, and dispute-related information.
Deletion Requests
Within the limits of applicable law, you may request that your information be deleted. However, information that is legally required to be retained or is part of an ongoing legal process may not be possible to delete upon request.
Your Rights & Controls
pori9 is committed to giving users control over their personal information. You may exercise the following rights under applicable law:
Right to Access
You may request a copy of the personal information we hold about you at any time. We will respond within a reasonable time upon receiving your request.
Right to Rectification
If your information is inaccurate or incomplete, you may request that it be corrected. Some information can also be updated directly from your account settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. You can unsubscribe from marketing emails at any time.
To exercise any of the above rights, please email us at [email protected] or contact us via live chat.
Protection of Minors' Information
pori9 is for users aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.
An age verification process is conducted at the time of registration. If a person provides false information about their age to open an account and this comes to our attention, that account will be immediately closed and the relevant information will be deleted in accordance with the established procedure.
If a parent or guardian suspects that their child has opened an account on our platform, please contact us immediately at [email protected].
Third-Party Services & Limitations
Our platform may include services from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other organizations. These providers have their own privacy policies. Their own terms will apply to your use of their platforms.
pori9 is not responsible for the privacy practices of third-party services. You should therefore review their own privacy policies before using any third-party service.
Policy Changes & Updates
pori9 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:
- By displaying a notice on the website
- By sending a message to your registered email address (for important changes)
- By noting the updated date on this page
Continued use of our services after any changes will be considered your acceptance of the revised Policy. You should visit this page regularly to stay informed about the latest Policy.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. pori9's customer support team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact Us
We take privacy-related complaints seriously and aim to respond within a reasonable time.
Safe gaming guidelines are available on our Responsible Gaming page, and detailed terms of service can be found on our Terms & Conditions page.